Do I have to be registered to make purchases in the AGRAF online shop?

You must be registered. We sell only to customers who have registered in our shop. If you do not want to register, please contact our Customer Service Department, tel. +48 89 527 34 74,

How to register?

To register, you must click "Log in" and fill in all the required fields. After clicking the "Register" button you will receive an email with an account activation link. After clicking on this link, you can make purchases as an Existing Customer in our online shop.

I forgot my password. What should I do?

If you forget your password, click "Log in" and then click "Forgot your password?" and enter your email address that you used in the registration process. A new password will be sent to the address provided.

How to place an order by phone or email?

Familiarise yourself with the offer of our shop, write down the names and codes of the products you are interested in and place an order by phone or email, providing your contact details. We will send an order confirmation to the email address provided by you. Along with information about the order, we provide information about the methods of payment and delivery.

Can I remove an item from my cart?

Yes, you can make changes to your shopping cart until your order is confirmed.

How can I be sure that I have placed my order correctly?

If you have placed an order, you should receive a confirmation by email. If you do not receive an order confirmation, please contact the Customer Service Department, tel. +48 89 527 34 74,

Can I withdraw a placed order?

You can withdraw the order before the goods are shipped. So let us know about your cancellation before you receive an email from us confirming your order. After this time, you can no longer withdraw the order, but the return procedure applies.

Can I return the purchased goods?

The purchased goods can be returned in accordance with the return regulations. The return can be made within 14 days, provided that the goods have not been marked and show no signs of use.

What to do when I receive damaged goods?

Agraf always tries to send goods of good quality, undamaged. This may not be the case in rare cases. In the event of receiving damaged or defective goods, contact the Customer Service Department, tel. +48 89 527 34 74,

What to do when I receive a wrong order?

If you unintentionally receive goods that are not part of your order, please contact the Customer Service Department, tel. +48 89 527 34 74,

Can I exchange the received goods?

The exchange can be made in accordance with the exchange regulations. The goods can be exchanged within 14 days.

Can I receive up-to-date notifications to my email address?

Yes, just click on NEWSLETTER to add your email address to our database and receive constant information about our products, current promotions and events.

You can also unsubscribe at any time.

How is my data protected?

Personal data is only used by Agraf for the completion of orders and is subject to the consent of the Customer - to inform about new products, services and promotions offered by the shop and will not be shared with other entities.

Each customer has the right to access their personal data: the ability to check, correct, update and delete it.

How can I pay for my order?

You can pay for the order using fast transfers, credit card payments, cash on delivery at the courier or pay directly at the company's premises, you can also pay by traditional bank transfer (the goods will be sent after the payment reaches our account) The order must be paid using the account number that you receive after placing the order, this number will also be sent in the email confirmation.

What is the approximate waiting time for the order?

We try to send the order as soon as possible, up to 2 business days from the receipt of the payment. In most cases, parcels reach customers on the second day of our shipment.

Do we send parcels outside Poland? What is the shipping cost?

Yes, we also ship parcels outside Poland, in this case please contact the Customer Service Department, tel. +48 89 527 34 74,

Is collection from the shop possible?

Products ordered from us can be collected in person. Please place an order and choose the free delivery method "collect from the shop". Then please contact the Customer Service Department, tel. +48 89 527 34 74, Collection will be possible at the company's premises at ul. Sielska 14b, 10-802 Olsztyn.

Can I get a discount?

We offer discounts to regular customers, customers who buy goods for resale, and customers whose orders exceeded PLN 1,000 gross. Please contact the Customer Service Department, tel. +48 89 527 34 74,

How can I check what is happening with the parcel?

After sending the parcel, we always send a parcel tracking link to the email address provided by the customer.

Will the courier call before delivering the parcel?

Unfortunately, telephone contact prior to parcel delivery is not the responsibility of the courier, but if the courier would like to contact the addressee, we always put the telephone number on the label.

Can I ask for advice on purchases?

Yes, of course, our Customer Service Department is happy to help.

Can I check the parcel in the presence of the courier?

The contents of the parcel should always be checked in the presence of the courier, then in the event of damage or loss, please fill in a complaint form and send it to us (the complaint form is provided by the courier). Only on this basis are we able to pursue claims from shipping companies.

Why haven't I received an order confirmation by email?

Lack of confirmation may be caused by a typo that sneaked in when filling in the data in the order. Please also carefully review all tabs, folders on your email account (Spam, Other), it is possible that our message with the order confirmation may have been sent there. In the absence of confirmation, please contact the Customer Service Department, tel. +48 89 527 34 74,

Why is the VAT invoice not signed and stamped?

According to the regulation of the Minister of Finance of 28 March 2011. (Journal of Laws No. 68, item 360), among the elements that should be included in the invoice, the seller's stamp or signature was not mentioned, but if these elements are necessary, e.g. in order to receive funding etc., please inform us immediately after submitting the invoice to be completed.

How often are stocks updated?

Stock levels are updated from Monday to Friday between 8 and 9 am. At the time of ordering, the stocks may not be up-to-date, a particularly small amount of goods may indicate its unavailability. Our sales staff will try to confirm your order as soon as possible.

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