International orders

International orders — rules

Below we have gathered the key information about orders shipped outside Poland: how prices are presented, payment terms, VAT, and additional information for companies.

Net and gross prices

How prices are shown depends on the account type. Private customers see gross prices (including VAT). Business customers — a company with a VAT number assigned to a trade group — see net prices.

Payment and currency account (EUR)

Payments are handled on the basis of a proforma invoice or agreed payment terms. Please send EUR payments to our currency account: PL 56 1600 1462 1024 1094 3000 0002. Our team will contact you regarding the payment details.

VAT — private customer

The price includes 23% VAT. For delivery outside the European Union, after you provide the document confirming that the goods have left the EU (customs message IE-599), you may apply for a VAT refund — the tax will be corrected to 0%.

VAT — company (VAT number)

A company providing a VAT number receives an invoice (Export Invoice) with a 0% rate: for companies from the European Union as an intra-Community supply of goods, for companies outside the EU as an export of goods. The invoice is issued separately and sent by e-mail.

Companies outside the European Union

Orders from companies shipped outside the European Union are subject to a customs clearance fee of EUR 40, and shipments are handled by the DPD courier.

Contact

If you have any questions about an international order, please contact our team.